Our aim is to offer all our clients an efficient and effective service at all times. We are proud that we hold the accreditations Lexcel and Investors in People and our clients and our staff are of first importance to us. We hope that you will be pleased with the work we do for you.

If you have any problem with the service we have provided for you then please let us know, this could include a complaint about the firm’s bill. We aim to resolve any problem quickly and operate an internal complaint’s handling system to help to resolve the problem between ourselves. Please raise your concern in the first place with the person handling your case. If you still have queries or concerns, Kirsty Mckno is the Complaints’ Partner to whom any difficulty can be reported. She can be contacted on 01704 532890 or by e-mail k.mckno@breensonline.co.uk. She is based at  30 Hoghton Street Southport PR9 OPA. In the first instance you must try to resolve your complaint through our complaint’s handling process. In the event you are not happy with our response or we take more than eight weeks to resolve your complaint and if we acted for you as an individual, a small business, charity, club, or trustee of a trust you have six months to refer the matter to the Legal Ombudsman at:

P O Box 6806
Wolverhampton

WV1 9WJ

Telephone 0300 555 0333
email enquiries@legalombudsman.org.uk
website address www.legalombudsman.org.uk

Please be aware that normally you must refer a complaint to the Legal Ombudsman within a year from the act/omission occurring or from when you should have reasonably known an error had occurred.

If you would like a copy of our written complaint’s procedure, please let us know and we will send it to you.

In addition to your right to object to our bill by making a complaint to the Legal Ombudsman, you may also have a right to apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974. Please note that the Legal Ombudsman may not deal with your complaint regarding your bill if you have applied to the court for assessment of that bill.

If the services we have provided relate to proceedings in a Court or tribunal, you may additionally be entitled to have the amount of our fees checked or assessed under Rules of Court and regulations applying to the particular proceedings, or under the inherent jurisdiction of the tribunal before which the proceedings have taken, or are taking, place.

If all or part of our bill remains unpaid whilst you dispute it, the firm may be entitled to charge interest.