Information concerning COVID 19

18/03/2020 By Carol Bragg

Breens – here to help

Our offices

SOUTHPORT

Some members of staff are working from the Southport office but we are not seeing clients in the office at this time. Please telephone before visiting the office.

WATERLOO

The Waterloo office is open from 9.30am Monday to Friday but is closed between 2.30 and 3.30pm each day.

Presenting your ID

If you need to provide your ID, we can arrange for you to do this electronically.

As of the 4 May 2020 we are able to complete Land Registry ID1 forms remotely. You will need to be local to our Southport office however. Please contact us for more information.

Payments

If you need to pay by debit or credit card, call 01704 532890 and ask to speak to Stephanie or Simon. We can process the card payments remotely. Alternatively, you can pay online here

Meetings

If it is possible to hold face to face meetings via a video call, we will do so.

Wills, Probate, and Powers of Attorney

We can deal with many matters by phone, including making a Will or a Lasting Power of Attorney. Speak to your file handler to discuss your options.

Conveyancing

Please note some members of the conveyancing team remain furloughed. Head of department, Coral Armitstead and her assistant Natalie Simmons are available to help you with any queries. Please email info@breensonline.co.uk.

Employment

If you have been made redundant as a result of the Coronavirus crisis and your employer has given you a settlement agreement, we can advise on this agreement without your needing to attend our offices. Call us on Southport 01704 532890 to book a telephone appointment with an employment law adviser.

We would like to thank you for your understanding and patience at this time.

"I found Breens (Coral, Sarah, and Natalie) very helpful, professional, and tolerant of my many questions. They kept me up-to-date at every stage and I would happily recommend them."

Sandra Wainman

"We were delighted with the first class service provided and found Rebecca Jones and her team; totally professional, thorough and always so helpful over the phone and on line. Any enquiries were immediately dealt with and we were kept fully informed every step of the way. We were extremely pleased with the efficiency and the very competitive costs and feel it was great value for money. We will always use Rebecca in the future and have no hesitation in recommending the excellent service provided by Breens."

Pam Wilsdon

"I would like to thank you for the extremely efficient and exemplary service I received recently when purchasing a property over in Yorkshire.

As we were keen to begin the renovation on this property, it was important that we completed as quickly as possible.

Breens managed this perfectly for us and at a very reasonable cost. We were kept informed at every stage of the process which was very helpful.

I would have no hesitation in using you again and I am very happy to recommend you to anyone requiring a highly organised conveyancing team."

Frank Maguire

Dear Beverley

Thank you very much for steering my accident claim to a successful conclusion. Before embarking on the claim I really had no idea about what would be involved but your advice and guidance at all stages has been clear, comprehensive, and timely.

Like many people, I rarely need to enlist the help of a solicitor, and this is the first time I have used Breens. You have been an excellent ambassador for your firm and I would have no hesitation in recommending you to others and using your services again.

ES Southport

"I instructed Breens to deal with a sale and purchase of a property for me. I couldn’t be happier with the result, Coral and her assistant Natalie were very professional all the way through and constantly kept me informed. They never shied away from phone calls and always got back to me.

"If I had any other deals in the future, I would be sure to instruct Breens to act on my behalf again and I would also recommend them to friends and family. Their service level is excellent."

Carl Mitchell

Breens again, in particular, Natalie Simmons, was excellent and very proactive to get the matter completed in such trying circumstances. She always kept me updated and I would say that you have a great member of staff in your team with Natalie (who only took over the case a few weeks ago and put a lot of hard work into getting it completed) and I feel she deserves special praise.

Rebecca was also very helpful.

I wish to thank you for all your help generally.

Mr B, Southport

Dear Breens,

May I take this opportunity to thank you for all your help in dealing with the estate of my late partner. The solicitor handing the case (Faye Lowery) has been very efficient and kind. It has not been necessary to chase her for the progress of the case, as she has kept me informed at each stage of the probate procedure.

At a very difficult time for me, the stress of dealing with probate and various other related matters was largely taken away from me, thanks to yourselves, and that has been greatly appreciated.

I have dealt with Breens on various legal matters over the last few years, and the difference the sets your company apart from other solicitors that I have dealt with in the past - is that you have always kept me informed of the status quo - your office has always replied to both emails and telephone calls promptly. When dealing with complicated legal situations communication is so important - I have never found another solicitor that operates in this manner, and that understands that customers like to know what is happening - " long may this modus operandi continue"

Thanks for having such high standards.

Peter Carrington

I would like to thank you for acting on my behalf, I would recommend your company to anyone, of which I will be doing from now on. Thank you and keep safe!

E Bland

"I have to say that right from receiving the initial quote for service right through to completion, everyone involved kept me informed and guided me through a process which at 70 years of age had never been through on my own before. I came out at the other end totally unstressed!! A very BIG thank you is not enough, but what else can I say."

Jean Hatch

"Having not used Breens before, the manner with which I was dealt with was excellent. They were professional as you would expect but I was particularly impressed by their level of communication and commitment to caring about their clients. Overall, their level of customer service across the team was faultless."

Paul Malone

"Victoria, thank you so much for your kind attention when drawing up our wills. You made it a real pleasure. You are a lovely, personable person as well as being so capable at your job. We will certainly come back to Breens for any future legal requirements.”

Dave and Betty Foster

“I would like to thank you for a quick response from the accident date and for the short time in bringing this case to a close.”

Alan, Plympton

“Just to say very many thanks for all your hard work regarding this claim it was very much appreciated.”

Gemma, Henfield

“I feel the way my case was handled was perfect. I was always aware of what was being done and the process it took in doing so. Thanks.”

Mark, Leigh on Sea

“The staff were a pleasure to liaise with and are a credit to the company. In all matters they were professional and easy to deal with making the process as painless as possible. Many thanks.”

Neil, Warrington

“Many thanks for dealing with this claim so quickly and efficiently. I am absolutely delighted with the cheque I received today.”

Lisa, Holywell

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